[bobdunbar]

Mmmm Dont know where to start with this one, I bought my Puma from a local Garage, I have gone through the servicing book and found the last service stamp for 39,000 miles, however when I called the garage who did the service to see if the cambelt had been changed they have no record of my car, or the previous owner.
I got the car with 40.000 on the clock so it has just been serviced (07/03/08), I am now thinking I should go back to where I bought it from and inform them of this false stamp.
I also think I will be calling trading standards over this one as well.
Thoughts anyone.
Bob

[arcdef]

i would defiantly call up the garage and question it, could be a genuine mistake but could be some fiddling, maybe ask the garage to get in touch with the previous owner to provide an invoice?? if its anything like where i got my oil changed they didn't record any of the cars details just my surname and that could be what they done?

hope it helps
Ash

[GMan4]

Don't you have the previous owner on the V5 - may be worth a call to verify. As arcdef says maybe the details weren't recorded. I've just had my belts done at the local garage and the briefest of details were taken. If there's no legitimate explanation then contact Trading Standards - in my experience they're usually quite helpful.

[bobdunbar]

i would defiantly call up the garage and question it, could be a genuine mistake but could be some fiddling, maybe ask the garage to get in touch with the previous owner to provide an invoice?? if its anything like where i got my oil changed they didn't record any of the cars details just my surname and that could be what they done?

hope it helps
Ash

I have called the garage and I have the previous owners name, But what concerns me the most is that the service record is stamped and that to me implies that they should have a record, the guy at the garage who's service stamp it is has told me that they keep computer records of all cars as it is policy.
Now you can see why I am just slightly bothered about this.
Bob

i would defiantly call up the garage and question it, could be a genuine mistake but could be some fiddling, maybe ask the garage to get in touch with the previous owner to provide an invoice?? if its anything like where i got my oil changed they didn't record any of the cars details just my surname and that could be what they done?

hope it helps
Ash

[Smoking_Zephyr]

Sorry to hear this... Good luck with sorting it out, defo follow up

Welcome along anyhoo

[chippy]

I have called the garage and I have the previous owners name, But what concerns me the most is that the service record is stamped and that to me implies that they should have a record, the guy at the garage who's service stamp it is has told me that they keep computer records of all cars as it is policy.
Now you can see why I am just slightly bothered about this.
Bob

I bought my car from a dealer who stamped my service book as having a full annual service at the point of purchase. When I started having problems with the car they told me to get it serviced. I pointed out to them that they had stamped my book. They actually put it in writing to me that they had only done an oil change and explained that to me when they stamped my book. I dont think so. Anyway what I wanted to say is go to Trading Standards. They helped me. They were brilliant and are still investigating the garage. I also got my car fully serviced aswell.

Chippy

[bobdunbar]

I bought my car from a dealer who stamped my service book as having a full annual service at the point of purchase. When I started having problems with the car they told me to get it serviced. I pointed out to them that they had stamped my book. They actually put it in writing to me that they had only done an oil change and explained that to me when they stamped my book. I dont think so. Anyway what I wanted to say is go to Trading Standards. They helped me. They were brilliant and are still investigating the garage. I also got my car fully serviced aswell.

Chippy

Cheers for that, I will be getting in touch with trading standards as The garage that stamped the book is not the garage I bought the car from. So I have 2 problems as such but I am sure they will help me out.
Bob

[bobdunbar]

Cheers for that, I will be getting in touch with trading standards as The garage that stamped the book is not the garage I bought the car from. So I have 2 problems as such but I am sure they will help me out.
Bob

Garage are going to change the cambelt and service the car free of charge, Result

[GMan4]

Top result Restores your faith somewhat with garages.

[bobdunbar]

Top result Restores your faith somewhat with garages.

Car went in yesterday and they not only changed the cambelt, but did the aux and waterpump as well FOC.
really impressed with this garage, they sell mostly Fords so they should know what they are doing.

[pumanurse]

Good result

[Thunderbird]

Excellent! I am pleased to know it is sorted in a very good way.

Enjoy your Puma now!

[BenF]

Garage are going to change the cambelt and service the car free of charge, Result

Top result Restores your faith somewhat with garages.

it is a good result, but why did they do this work free of charge? Do they have something to cover up? Has either garage been able to give you a satisfactory answer why there was a false stamp, or do you think that by doing this work you will take the matter no further?

worth thinking about?

As a matter of interest which are the 2 garages concerned? I want to know where not to go!

[bobdunbar]

it is a good result, but why did they do this work free of charge? Do they have something to cover up? Has either garage been able to give you a satisfactory answer why there was a false stamp, or do you think that by doing this work you will take the matter no further?

worth thinking about?

As a matter of interest which are the 2 garages concerned? I want to know where not to go!

No the garage I bought it off got the car from Allan fords as a sell on, they have done this as a good faith gesture as they have been in business for 25 years and pride them selves on good customer service.
The other garage who stamped the book are still looking in to the actions and will get back to me this week.
They seem to think that they have a rogue mechanic who is working on the side.
The garage I bought the car from gave me a waranty on the car, and the owner explained that he would rather change the belt, than have to replace an engine if the belt went, which is a fair call.
I will post on here the results from the servicing garage when I get them.
Also there is a Puma for sale in Coventry at present if any one looking, Its a W reg 1.7 in silver with 52k on the clock, going for £3000 ish.

Bob

[royf]

My garage put Cam belt changed in the service book when they stamped it. Had it changed just as a precaution as it had not said anything in the book. At least I shall be able to show any prospective buyer if I decided to sell it when it was done

[pumapilot]

The cambelt change stamp is towards the back of the service book, glad you're happy with your Kat now and enjoy the ride too.

[bobdunbar]

Cheers, I am absoloutly loving driving the car, I wish I had bought one instead of the golf and the others after.

[pumapilot]

Live and learn = then still make a pigs ear of it

[bobdunbar]

Yep we do at that, I had an Alfa for a while and that was fun as well, but not as much fun as the Puma.