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Problem With Pumabuild Rate Topic:

#1 Tommyx

Group: Members
Posts: 4
Joined: 27-April 16
Location:Hungary

Posted 27 April 2016 - 03:34 PM

Hi all!

I'm new Puma owner, (This was a dream for me, that finally came true Posted Image

)
I saw this keyring, this is very good, therefore i ordered from Pumabuild.

Posted Image

Order Date: Tuesday 12 April, 2016
I wait one week, and nothing happened, order status still same: pending.

Here is the "history:
1st try
I sent one email to info@pumabuild.co.uk , until today no answer. (date is: 19 April, 2016)

2nd try
I sent one message via facebook to Pumabuild facebook page, until today no answer. (date is: 22 April, 2016)

3rd try
I sent one email to alan@pumabuild.co.uk, until today no answer. (date is: 25 April, 2016)

Can I do something even more?

Thanks for answer!

#2 Rayy

Group: Members
Posts: 119
Joined: 06-June 12
Location:Oxford

Posted 27 April 2016 - 03:41 PM

Hi there Tommyx,

I think comms out of pumabuild is obviously poor at the moment.

I rang them on a couple of weeks ago for a quote for a cambelt, and full service on my FRP got told I would be rung back, took my number... nothing.

I then sent an email to alan@pumabuild.co.uk asking for the same quote... nothing.

Go figure, obviously they don't want/need my business.

Posted Image

Owner: FRP #076
Current mile muncher: 2014(64) Ford Mondeo 2.2 TDCI 200 Titanium X Sport - Frozen White
Previous: 2009(09) Ford Mondeo 2.0 TDCI | 2008(08) Mk7 Ford Fiesta TDCI Zetec S | 1999(T) Rover 420 | 1997(.R) Rover 620 TD | 1995(M) Mk3 Ford Fiesta Si
First car: 1990(H) Mk3 Ford Fiesta Popular Plus!

#3 happy-kat

Group: Admin
Posts: 21811
Joined: 10-February 03

Posted 27 April 2016 - 05:35 PM

They were away I think a couple of weeks ago though should answer when they are back

searching is fruitful | I'm a sponge not a mechanic | please do try that if stuck with a Puma problem whilst waiting for a reply | For the Puma fan this read 'The Inside Story Book' is very nice to own sometimes still seen for sale

#4 gimmickyflea

Group: Members
Posts: 130
Joined: 21-August 14

Posted 27 April 2016 - 09:55 PM

They're busy respraying 275 so leave them alone! 😉

#5 Rayy

Group: Members
Posts: 119
Joined: 06-June 12
Location:Oxford

Posted 28 April 2016 - 08:21 AM

gimmickyflea, on 27 April 2016 - 09:55 PM, said:

They're busy respraying 275 so leave them alone! 😉

So it's your fault GF! Posted Image

#6 gimmickyflea

Group: Members
Posts: 130
Joined: 21-August 14

Posted 28 April 2016 - 07:45 PM

Soz

A few pics in the gallery so you can see how hard he's working! Posted Image

This post has been edited by gimmickyflea: 28 April 2016 - 07:58 PM

#7 Tommyx

Group: Members
Posts: 4
Joined: 27-April 16
Location:Hungary

Posted 01 May 2016 - 07:14 PM

Thanks for answers!

If they are very busy with bigger jobs, then send one email to (exmaple) me, the processing of the order will be delayed. Posted Image

My question is, chance for find another shop, where can i order pumapeolpe keychain?

#8 MikeT66

Group: Members
Posts: 3
Joined: 03-June 14

Posted 19 May 2016 - 09:53 AM

Similar issues here...

... ordered a Puma badge in February. Had a promise of delivery on a few occasions, latest one last week, having sent a few emails and called a few times. Managed to find the badge elsewhere after waiting nearly 3 months.

Have now requested a refund, but no-one's contacted me again, so you're not the only one!